Our goal is send you a link to download your images by the end of business on the following day, depending on workload.
What happens if the weather is bad?
We will still conduct the photo shoot in cloudy weather, our graphic artists will add blue sky to exterior images and compensate for lower levels of ambient light.
If it is actively raining during the scheduled shoot, we will reschedule without a reshooting fee.
How will my images be delivered?
Once the images have been processed by our professional graphic artists, we will upload them to Google Drive, and share a link with you. You should download those images as soon as possible. The link will remain active for three weeks, and images will be deleted after that. Images are unrecoverable after that.
Do I, or the homeowner, need to be present for the shoot?
As long as you provide access, you do not need to be present. Simply make sure you have made arrangements with us beforehand if you can’t be present.
What changes have you made regarding Covid 19?
Our photographers safety, your safety, and your client’s safety are first and foremost to us. We ask that agents and homeowners wait outside while photography is occurring. We will wear masks and gloves if they are available.
What is your cancellation policy?
We understand that things happen. Just contact us at least 48 hours in advance, via the contact form on our website. You will receive a cancellation confirmation email from us within 24 hours. If you do not receive a cancellation confirmation email from us, that means we did not receive your cancellation request and your appointment is still reserved. Please call us immediately. If you give less than 24 hours notice, you will be charged a $50.00 cancellation fee. There is no cancellation fee for rescheduling your shoot due to bad weather.
What happens if I accidentally forget my appointment?
If you do not show up for your appointment or if you show up so late that the shoot has to be cancelled, you will be charged a $100.00 trip fee that must be paid in full before we can reschedule another shoot. If we arrive at the property and are unable to shoot the home due to lack of electricity, lack of interior access or other issues, the appointment will be cancelled and you will be charged a $100.00 scrap shoot fee that must be paid in full before we can schedule another shoot for you.
What happens if we need to reshoot?
Any return trip to the property for reshoots will incur a fee. The minimum reshoot fee is $100.00.
In order to avoid a reshoot:
Please be sure the property is “photo-ready” and is cleaned and styled to your specifications.
Make sure weather conditions are to your liking.
Communicate any specific shot requests to us via email prior to your appointment.
The property is vacant, what do I need to do to prepare for the shoot?
Make sure all the lights turned on prior to the beginning of the photo session. Photographers will not move any furniture or assist with staging the property. All garbage and debris must be removed from property prior (including exterior) to photographers arrival.
Copyright 2020 - LUX PICS. LUX PICS is a subsidiary of North State Brokers LLC. Dismiss